• General FAQ's

    • What is the return policy?

      We offer a 30-day return policy for all products. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please ensure that items are in their original condition.

    • How can I track my order?

      Once your order is shipped, you will receive an email with tracking information. You can also log into your account on our website to view your order status and tracking details.

    • What payment methods do you accept?

      We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and no-cost EMI options on credit cards. Please check our payment page for more details.

    • Do you offer international shipping?

      Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on your location. Please review our shipping policy for more information.

    • How can I contact customer support?

      You can reach our customer support team via email, phone, or live chat on our website. We’re available 24/7 to assist you with any questions or concerns you may have.

  • Shopping information

    • How do I place an order?

      To place an order, simply browse our website, select the desired product, and click the "Add to Cart" button. Once you're ready, click on the cart icon, review your items, and proceed to checkout to complete your purchase.

    • Can I change or cancel my order?

      If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations if your order has not yet been processed or shipped.

    • Are there any shipping fees?

      Shipping fees vary based on the weight of the items and your location. You can view the shipping costs during the checkout process before finalizing your order. We also offer free shipping on orders over a certain amount.

    • What should I do if I receive a damaged item?

      If you receive a damaged item, please contact our customer service team within 48 hours of delivery. Provide your order number and a description of the damage, and we will arrange for a replacement or refund.

    • How can I find out about promotions and discounts?

      To stay updated on our latest promotions and discounts, subscribe to our newsletter or follow us on social media. You can also check our website’s promotions page for current offers.

  • Payment information

    • What payment methods do you accept?

      We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and bank transfers. Check the payment section at checkout for all available options.

    • Is my payment information secure?

      Yes, your payment information is secure. We use industry-standard encryption technology to protect your data during transmission. Our website is PCI DSS compliant, ensuring that your information is handled safely.

    • Can I use multiple payment methods for one order?

      Unfortunately, we do not currently support multiple payment methods for a single order. Please choose one payment method during checkout to complete your purchase.

    • What should I do if my payment is declined?

      If your payment is declined, please check that your payment details are entered correctly. If the problem persists, contact your bank or credit card provider for assistance, or try using a different payment method.

    • Do you offer payment plans or financing options?

      Yes, we offer financing options through select providers. You can choose a no-cost EMI option at checkout if you're using a credit card. Please check with your card issuer for specific terms and eligibility.

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